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Airport transfers, taxis and executive cars

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What our customers say

Overall Rating
(487)
"Umar was excellent. Highly recommend him"
"Great service. "
"Everything was excellent"
"All good - a little late but in general everything was fine. "
"Very good service"
Testimonials 4.5/5 based on 487 reviews
"My driver started off really well. He was nice and prompt and helped me with my bags. Then he had to pay for parking at the Airport. It specified on the website that for airport transfers they have up to an hour waiting time and anything after the hour they would charge £5 every 10 min they wait. Understandable. I deliberately booked the cab later than my flight arrival time to not have them waiting for so long. I booked it for 3am. I met him at 3:20 (collecting my bags delayed it a bit). They also can track the flight to see when it’s delayed to avoid costs. During my 3am travel home the driver was frustrated he had to pay £9 at the car park. I paid £140 for my return. He tried to get me to pay and then made someone from the office call me. I explained what I had read on the website and that I have used this company before and it’s never been an issue. Even though I ended up not paying it was really an inconvenience for me. I was tired from my long travels and had to now deal with this at almost 4am! The driver was rude after I did not pay the additional fees and did not help me with my luggage. Very rude and unprofessional. Things like this I would’ve thought would be included in the price! £9? Really?! "
"Umar was excellent. Highly recommend him"
"Great service. "
"Everything was excellent"
"All good - a little late but in general everything was fine. "
"Our flight was on time but going through customs took 40 minutes and we landed 7:00 meet and greet was booked 7:55. Our driver didn’t arrive till 8:10. Not a nightmare as we were having trouble getting through customs but he messaged me to meet him on 1st floor of parking lot not outside the terminal. Admittedly it’s rush hour but I felt it could have gone more smoothly if he’d been there to meet and greet and help with bags and where to go as we had no clue how to get to car park or lifts. Gave him £10 tip still as so exhausted from 12 hr flight"
"Our flight was on time but going through customs took 40 minutes and we landed 7:00 meet and greet was booked 7:55. Our driver didn’t arrive till 8:10. Not a nightmare as we were having trouble getting through customs but he messaged me to meet him on 1st floor of parking lot not outside the terminal. Admittedly it’s rush hour but I felt it could have gone more smoothly if he’d been there to meet and greet and help with bags and where to go as we had no clue how to get to car park or lifts. Gave him £10 tip still as so exhausted from 12 hr flight"
"Very good service"
"Great experience "
"Our driver was very punctual and friendly, and we got to the airport on time"
"When I book with you - I expect a driver to be identified in advance and sent on time. I don’t expect to get 3 different cars notified in the 20 mins prior to pick up and the job given to Uber at cost of half what I paid you. This is the second poor experience with you. My previous comments were ignored about that trip."
"All went well. The driver phoned to say he was in his way."
"Efficient service and friendly driver"
"Were not picked up. We’re told traffic was bad. Given to several drivers according to updates on my phone. Left myself and my 80 year old mother stranded in a part of London we didn’t. Asked for a refund. Was told booked through taxicode, contact them. They don’t answer the phone. I’m disgusted and upset watching my Mother struggle home after her Birthday surprise. Ruined the whole day!"
"Good journey. PS I'd really like to be able to use our house name rather than a different one that has the same postcode. "
"Perfect service"
"Nice driver, clean car and very pleasant. I will recommend your services! "
"Even though our plane was late arriving and there was a hold up with the luggage, our driver was waiting and was very pleasant and helpful. There was an additional charge to pay but this was explained and I thought it was fair enough given the long wait he had to endure. "
"Excellent, would recommend this service to others"
"Super service, I booked for my daughter and friends. Perfect with location sharing- felt very safe!"
"The driver was on time and helped my elderly mother with her bags. The journey was smooth. "
"The driver was courteous and efficient. All went to plan "
"Excellent service from a professional"
"Very pleasant and courteous driver. Service was faultless. Car flawless and ride smooth. I have already tipped directly - hence not doing it here."
"Excellent "
"All good"
"Fantastic customer service!"
"The driver was on time but did not come to terminal as stated so I had to walk with the kids and bags to find him. If it’s advertised as meet and greet it should be meet and greet. In addition the confirmation stated it was £65 for the journey. Why have I been charged £128. Total scam "
"The driver was on time but did not come to terminal as stated so I had to walk with the kids and bags to find him. If it’s advertised as meet and greet it should be meet and greet. In addition the confirmation stated it was £65 for the journey. Why have I been charged £128. Total scam "
"We had a lovely driver. Kept in touch after we landed at Gatwick. Lovely smooth drive back home. Thank you "
"all fine"
"I will happily use Airport Connections again, but will Not use the comparison site again. The overall fare was way in excess of the actual fare!"
"Very good service. Thank you. Would recommend and use again. "
"Driver was early on both journeys (I have already given a tip 😊) "
"Great service!!"
"Very smooth and helpful"
"It was the cheapest option for our transport to/from the airport and it was absolutely fine."
"Driver texted me to inform me about his estimated time of arrival and arrived ahead of time. Reliable service. "
"Highly recommended"
"This is one of the worst taxi services I have ever received considering how expensive it was. The reason I gave the driver a 3 star is because of Ali, the driver who picked me up from SE15 3AP to LHR on January 9, 2023. Ali was not only on time, but very polite and his car was also clean. Unfortunately, my experience from LHR to SE15 3AP was completely the opposite. The driver showed up about 30 mins late and did not even apologize for showing up late. He was rude and dropped me off on the opposite side of the road. His car was also not clean. When I dialed his number after I waited for about 15 minutes he was still on his way. Also, the company needs to make the cancellation policy more visible before one reserves - this is not very clear at all on the page. Refunding only 10% of total cost when I tried to cancel within 24 hours of booking is totally ridiculous considering I only booked about a week before my trip. Needless to say, I would not be recommending this service. "
"This is one of the worst taxi services I have ever received considering how expensive it was. The reason I gave the driver a 3 star is because of Ali, the driver who picked me up from SE15 3AP to LHR on January 9, 2023. Ali was not only on time, but very polite and his car was also clean. Unfortunately, my experience from LHR to SE15 3AP was completely the opposite. The driver showed up about 30 mins late and did not even apologize for showing up late. He was rude and dropped me off on the opposite side of the road. His car was also not clean. When I dialed his number after I waited for about 15 minutes he was still on his way. Also, the company needs to make the cancellation policy more visible before one reserves - this is not very clear at all on the page. Refunding only 10% of total cost when I tried to cancel within 24 hours of booking is totally ridiculous considering I only booked about a week before my trip. Needless to say, I would not be recommending this service. "
"The driver came late for 20 minutes and we lost our train to Edinburgh"
"Pick Up Address for tomorrow is West Sutton Train Station "
"All went very smooth, the driver called as soon ad our plane landed, met us at the agreed point on time."
"Collection & communication was great. Would recommend using this service again."
"Really professional "
"The driver did call us to say he was on his way before he was due but he ended up arriving around 20 minutes later than expected but he was friendly and drove very well too "
"Drivers on both parts of our journey were on time (early) and waiting for us. Both drivers were friendly and helpful. Would definitely use company again. Gave tip to return driver. Would have done the same for outbound."
"The driver was early, polite and friendly. "
"Wonderful service "
"Very good experience! Everything wss great"
"Excellent journey in comfort for my 80yr old parents from London to Cambridge. Mother said the driver was a lovely man."
"Good experience "
"Nice clean car and the driver was even 10 min earlier ! "
"The driver was excellent - polite, friendly, attentive and helpful. Just a couple of minutes late, but he called to let us know "
"Very good driver. Comfy car to sit in! Overall experience 10/10. "
"Excellent taxi service "
"Excellent service. Very happy customer. Taxicode is reliable as usual "
"Very good"
"He was very helpful and very friendly"
"I booked taxi on 21 December 2022 .20.35 pm. I phoned ask a few time about the driver’s phone number and his name but I never have that. Until yesterday night I came out on time 20.35 pm. And phone for taxicode because me and the driver haven’t got phone number of each other . 5 minutes later the driver phoned me ask where I am,I said near big white Christmas tree and he there . Ok I met him and took to the car park . On the way the driver complained about he haven’t got my phone number until last minute,he waited from 20.05 pm and met me 20.40 pm. I phoned taxicode many time reminded about give my phone number to the driver but taxi code didn’t do it until I got out and phoned taxicode. Taxi code should better organise next time. Sorry to complained. Last night I paid 227 pounds from Heathrow Terminal 2 to BA12 7DD. A lots money already. Thanks."
"The journey was perfect and the driver was very nice and service minded. I would leave a big tip if I could but I can’t due to company expense policy."
"I did not receive a link to track the driver’s whereabouts until I called the company so I am not sure if this link is normally sent to customers automatically. The driver was about 20 mins late which caused us some anxiety especially as I did not have a local number to call him. But the ride to the airport was smooth and pleasant! :) "
"Was awsome"
"Excellent service and very nice driver "
"Driver was very nice"
"The vehicle was a normal car and the driver said we had said in the booking rust we only had 3 pieces of luggage. That was incorrect. I had requested a larger car because we were going skiing and had more luggage. However it fitted in, it just made the kids a bit nervous because they thought I'd not done the booking correctly and that the driver may be a bit put out. He was fine though, so all good! "
"Great journey, thanks"
"Really helpful driver"
"Helpful, friendly driver."
"Worked very well"
"Really friendly and well dressed man Lovely car and a really good service. Travelled with a 3 year old and felt very comfortable and safe. "
"Excellent experience. Would use again. "
"no complaints"
"everything was perfect"
"The driver was on time, the car was clean and warm, the journey was calm and smooth. I would definitely recommend."
"Friendly driver. Tip was given in cash to driver"
"turned up on time."
"Great driver, very friendly and made the trip super comfortable. I was v grateful as it was a 3.45am pick up…. Thank you!"
"Very helpful"
"Driver was early and took a route to avoid traffic."
"Lovely driver. Friendly and safe driving"
"Nice helpful driver . Gave tip directly to the driver "
"Very friendly"
"Gentle friendly driver, cautious on the road. Excellent service"
"Great service, on time, friendly driver, who also loaded and unloaded our baggage for us. Thank you!"
"Everything was good. The driver kept communication going as soon as I landed."
"Always friendly and reliable service."
"Very courteous, on time and pleasant."
"All good and on time"
"All was perfect and the driver very polite."
"I hired the service meet and greet and I provided all my flight details so that I didn’t have to worry about anything else. Upon arrival, my driver wasn’t waiting for me at arrivals and only after a while I saw that he tried to reach me by Whatsapp (really not professional) which I didn’t see because my mobile data was off. In the end, we waited more than 1 hour for him to pick us up. Really disappointed with this service."
"The driver greeted us nicely and was on time. He sent me a text message advising he was waiting for us even before we arrived."
"It all worked perfectly after a long sleepless night flight this was just what we needed."
"Very pleasant and professional. The car was clean and comfortable."
"Very pleased that I booked with you."
"The driver was on time and very polite and courteous"
"Hi, Please can someone give me a call back as we was not happy with the service provided. Many thanks Charlotte"
"A very smooth professional drive, thank you!"
"very good service"
"Excellent service and great communication by the driver. Highly recommend them!"
"A most pleasant and courteous meeting after a long and Turing flight. Thank you "
"Thank you so much for a smooth and pleasant ride to St.Pancras. "
"Happy with the service"
"excellent service, would definitely be using them."
"This was out bound so no meet and greet "
"Very satisfied - our driver was on time, friendly and reliable. We will be using this service again. "
"driver very helpful nice clean taxi and I will use them again "
"Very pleased with the service"
"Very good service from pick up to drop off "
"Awesome"
"Excellent trip@!"
"Sunhail (probably spelt his name incorrectly) he was son polite and such a safe driver. Thank you."
"Very happy with the service"
"Good"
"The driver was fabulous! So respectful and conversational. He made me feel comfortable and made sure I was safely delivered to my destination. I would definitely use that driver again! "
"It all went according to plan, and I left the drive a tip at the end of the journey. "
"Lovely driver made the long drive a pleasant one! "
"Pick up from home 🥰"
"Great service"
"Thanks."
"overall, very pleased. Thanks "
"Great service & friendly driver...many thanks"
"Driver was speeding seemed in a hurry to get to the destination. I asked him to slow down as we nearly hit another car"
"You need to be a lot clearer that you are operating with a 48h no refund cancellation policy (i booked via Taxifix)"
"Very happy with the service"
"Very good , apart from the app didn’t appear to work as to the drivers location "
"Pleasant friendly driver. Arrived early and smooth ride in a good car to the airport."
"no confirming text and text giving driver name and car registration didn't arrive until 10 minutes after journey started so the security of knowing the car was the correct car didn't happen. "
"Nothing to add"
"very smooth process"
"He asked us for tip"
"Excellent driver "
"thanks"
"Excellent service"
"N/A"
"It was very good thank you. We need a cab on the 7th November very early in the morning to take us back to Heathrow terminal 2. "
"Top driver, very smooth ride"
"On time each point, called back to answer questions when we were early arriving back at the airport."
"Great driver, very courteous. "
"Nothing and we agreed to meet in the car park."
"Driver could not find address given."
"Great driver very friendly"
"Driver was late and we got little assistance "
"Great service"
"Good driver, Nice car, Nice ride and on time"
"very professional"
"My driver was very patient, as my flight was half an hour late and the the baggage took an hour to arrive."
"Great car, really good driver and we had a very confortable ride home after a busy holiday. "
"Good service "
"The driver rang and texted me to confirm where I should meet him, he was friendly and polite"
"This was my first time using the Taxicode Service and I was a little concerned as we were catching a flight, and needed to be picked up on our return. My concern was misplaced. Both drivers were very prompt, in fact the pick-up from the airport was early, but timed perfectly for our arrival. The cars were clean and well maintained. I would definitely use this service again."
"."
"Very pleasant and courteous driver, asked if we had a preferred route, smooth journey throughout."
"Perfect "
"The driver was on time. Even though it was not easy to find our pick-up location, he called and got to the pickup stop. Excellent and reliable service. "
"Mr Iqbal was very polite and friendly. I enjoyed his company. He drove very smoothly and calmly."
"Great job ."
"Excellent service provided - arrived on time as agreed, and prompt service. "
"Great driver. Super kind!"
"Muhammed was very courteous, efficient and generally kind. He offered phone charging and consulted us to confirm the route he was proposing. Our only slightly negative feedback is that he 'drove on his brakes'."
"Good value "
"Good"
"Great"
"We didn’t find each other immediately as the driver was not holding a notice with my name on. Also both flight number and my mobile number were incorrectly recorded (my fault or Taxicodes?). But he was finally able to reach me on my mobile (I had less luck contacting Taxicode on the number given me). He was an excellent driver, friendly and helpful, and we had a very smoothly ride home. I gave him a tip."
"Excellent service "
"The driver was great, really friendly and helpful, and early to meet us, and the car was fine although not what I had paid for (it was smaller). The main issue was I was travelling with a baby and toddler and had asked for car seats to be provided, I was advised in advance by the taxi service they did Not have any available, and to ask taxi code to find a new company to take us. Despite repeated calls and emails, this did not happen and we had to drive home with the children on our laps, which would make me not risk rebooking with taxi code again. "
"n/a"
"Mohammed was excellent. Very friendly, explained the route and estimated time"
"It was smooth process and I would definitely use again"
"The driver called me soon after I landed and told me to call him as soon as I got my luggage. I tipped him already."
"Hi, Was disappointed not to get the vehicle paid for or the price changed to the standard we got. The driver obviously didn’t look at the notes or the flight arrival as we met him at the pick up in the car park which was hard to find. Previously experience has been good but let down on this occasion. The driver himself was fine. James "
"Hi, Was disappointed not to get the vehicle paid for or the price changed to the standard we got. The driver obviously didn’t look at the notes or the flight arrival as we met him at the pick up in the car park which was hard to find. Previously experience has been good but let down on this occasion. The driver himself was fine. James "
"Waheed, the driver, was very helpful and gave us information regarding restaurants and shopping near our hotel. Excellent customer service. Thank you!"
"My Booking showed that meet and greet was included but the driver said it wasn't and refused to come into arrivals. Once i had my baggage I asked how much extra I needed to pay due to the delays collecting baggage. I needed to withdraw the money. He said it depends how long I take to come out to him. On going out I couldn't find him and when I did, I tried to show him my booking confirmation but he wasn't interested. I was happy to pay the extra but it would have been less if he had come into arrivals. An argument ensued between him and my partner and he refused to drive us. We had to call a cab from another company . Your driver was unhelpful and was only interested in letting the additional minutes mount up to get extra money."
"Very friendly, very nice. Happy!"
"Driver was on time, courteous, and efficient. "
"An excellent service - faultless"
"Comfortable, relaxing"
"Very good "
"A lovely drive home!"
"Excellent service, will definitely use again!"
"thank"
"Excellent "
"excellent"
"excellent"
"The taxi was prompt and friendly "
"Excellent service from Mohamed. I tipped him directly. I note that I was charged £10 to change the date. I regard this as excessive - costs you nothing and should be not more than nominal"
"Despite calling to confirm my booking the night before and to request a text on my mobile of the details of the driver picking me up (name, phone number, registration plate) I didn't receive any of this and when the driver collected me he had it on his phone that my name was Anthony Doggett? None of this made sense."
"Great service - very professional."
"Great journey. Driver was polite and a good driver."
"Prompt arrival, nice smooth drive. Driver very nice."
"Driver was 45 minutes late."
"Really good"
"Good"
"Arrived 15 mins early and was a clean car and polite driver "
"."
"Nice drivers, on time. "
"We gave the driver a tip for a good services"
"Thank you for all it was great service"
"We had to cancel due to the Gatwick airspace strikes the driver was too late and we would have missed our flight and had to get alternative options..but you guys were super communicative and cancelled "
"Nothing "
"On time, turned up early and texted on arrival. Very nice driver and smooth driving. thank you very much!"
"Driver arrived before time, removing any anxiety for the passengers. Only downside, no text confirmation was sent at any time before pick up time, although we paid £1.50 for this. We had to phone the taxi company last night for reassurance all was in order. A tip was given directly to the driver."
"Great service all round"
"Thank you very much, the service was great, we will book again."
"Super communication "
"Good service"
"Our flight was delayed on a Sunday night however driver at airport to collect us. Polite, efficient and flexible. Thank you!"
"On time, phoned me so knew where to meet. Drove well. "
"Good service"
"Sohail was a smooth, professional driver. He was very patient when the traffic became quite congested, but made very good progress when it wasn't. Overall a superb travel experience thanks."
"Our driver was wonderful!"
"Great experience."
"Everything was good!"
"The young man was polite considerate considering our flight was delayed by over an hour. I could not praise highly enough he is a real credit to your organisation. He provided an excellent service As to your next question about tipping thats a private matter between him and me "
"Not the drivers fault. He was only arranged after I had landed. "
"Not the drivers fault. He was only arranged after I had landed. "
"Early courteous safe professional polite respectful. "
"na"
"na"
"."
"Our driver was very friendly but not overbearing. Car was great and my wife loved the heated seats in the back"
"Amazing service! Thank you Anwar "
"Driver was very helpful and polite."
"Very good driver and car. Would liked to have been met at the arrivals exit with my name on a board but the driver was only 2 mins away walking towards us. "
"Amazing journey with Sunil! Had a really great chat at 6.30 on the morning. The car was super comfortable and we were on time for everything! One of the best rides I had in a while ☺️👍"
"The driver did not meet us with a meet and greet board as promised but sent us by text to a hotel drop off we we were not familiar with which was quite far away stressful to find with my wife in a wheel chair and a lot of holiday luggage. Very disappointed at the poor service."
"Waited for 25 minutes before leaving to get another taxi. Driver called the passenger 45 minutes after the booked time to say he was on his way but still hadn't even arrived. Very poor service."
"Waited for 25 minutes before leaving to get another taxi. Driver called the passenger 45 minutes after the booked time to say he was on his way but still hadn't even arrived. Very poor service."
"It was a pleasure to use your services!"
"Car was immaculate, driver was great."
"Pickup point a bit unclear but the driver solved the situation promptly. 10/10"
"."
"."
"A good experience"
"Professional service"
"Driver never arrived "
"Nothing went wrong with our meet and greet, we were just early. Our driver was amazing. So friendly and knowledgeable about the city. What a wonderful experience! "
"NA"
"Great service"
"Very efficient Service!"
"Good communication for both journeys. Helpful and polite. Everything needed and hoped for."
"Bit confusing as to where to meet- but got there in the end!"
"Friendly, professional and considerate driver - thank you! "
"Excellent service all round"
"Very easy to book and excellent service, on time, clean and new vehicle, very polite driver."
"Driver was nice and polite and he arrived perfectly on time. The car wasn’t very comfy though and he drove quite slowly. "
"Amazing "
"The driver was on time, very polite and pleasant, and made the trip very enjoyable with very pleasant conversation. "
"We tried to cancel the car well in advance, but someone with poor English skills in the other end of the line was rude and did not let us cancel and get a refund. "
"We tried to cancel the car well in advance, but someone with poor English skills in the other end of the line was rude and did not let us cancel and get a refund. "
"I arrived early so met outside the terminal, driver was on time"
"Very kind driver and competent"
"The driver arrived on time and we had a good journey."
"He was just late."
"Polite driver"
"Excellent service from start to finish, ease of booking, kept informed. Mohammed was very professional and friendly, very helpful and patient as I was held up at airport but I never felt rushed or under any pressure - will most definitely use this service again"
"It was a very pleasant trip, and the driver put up with spending an extra 20 Minutes at the Bolney Road pickup. "
"First time we'd used the service and we were delighted with every aspect, and will recommend you to our friends"
"Really great driver Excellent service"
"Very professional, friendly, polite driver, clean vehicle "
"The driver was really helpful Car was immaculate "
"Fantastic service! Easy journey, and excellent customer service. Thanks Mohammed!"
"Amazing driver, would highly recommend"
"."
"Extremely helpful and patient, especially when my flight got cancelled while we were on the way to the airport."
"Very friendly and courteous even though he had to wait for us as our baggage was delayed. We tipped in person and paid extra for his wait."
"Perfect service, driver was early, professional and friendly and drove with care."
"Very professional "
"good service"
"We were really impressed with the service we received from Mohammed. He was on time and made us feel very welcome, even put the radio on for us so we could get in the party mood ready for our day at the concert. "
"Very pleasant and courteous person. I will definitely use this service again. Thank you "
"Overall was fine but the office should gave told the driver the time of landing "
"my flight was delayed and then diverted - I called to inform the company, but i've been told the driver was already there (should have checked the online updates from the flight number provided) and that I was going to get charged anyway. When I arrived, i had to get a train with my exhausted toddler. "
"Excellent service thank you!"
"My driver never arrived and I’m yet to receive confirmation of my refund. Really disappointed with the service. Please be in touch about my refund "
"He wasn’t waiting for us - we had to wait a bit. But otherwise all good "
"It was a little hard to find the driver - our name was on the iPhone screen. A larger sign would’ve been helpful"
"Driver on time. Good experience "
"Our driver was very courteous and extremely knowledgeable about London. We truly enjoy riding in his vehicle."
"Driver waited while it took us qn hour to get our checked luggage "
"Booking made for 4:30am and then changed by taxi code to be at 5am. Final pickup was made at 5:30am. Waited for an hour at the airport."
"Driver never showed up. I was told repeatedly every 10 minutes before after an hour of waiting I was told again that the driver was 5 mins away. Asked if he actually existed and the guy on the phone admitted he didn't and advised me to find another way. Never again. Still no sign of rhe refund. And no I absolutely would not like to leave a tip."
"Good experience "
"Very good"
"Very comfortable journey"
"Excellent driver. Polite and courteous. Car was very comfortable and clean. I would ask for him again when I use you in the future. ( I rewarded him personally). "
"Excellent journey but complicated to find the drive and he don’t come in "
"Great driver and a good journey home"
"I gave the company my flight time, the flight was delayed when we were on the runway on take off so I could not contact the company. Clearly the company didn't get flight so arrived at booking slot which meant I was then charged and expected to have cash at 2.30am in the morning once through all this with a child asleep and luggage. Wont be using the service again. Driver was lovely but also didn't meet and greet waited in car park and then had to give instructions over the phone on how to find him."
"A very good ride. We really appreciated the care and attention. We gave Steve a gratuity directly."
"Safe and polite driver"
"Nice car, in time Driver very helpfull Thankyou "
"A huge thanks to my driver, he was great. "
"Very pleasant driver"
"Excellent service and professional and thoughtful driver.Look forward to using your service again."
"Excellent"
"Very friendly and professional driver, we couldn’t be happier."
"The driver was excellent."
"Driver was helpful, on time and polite, great service."
"Great experience! "
"Driver was extremely professional so no complaints there. Clearly paying way over the top going through taxi code though as could have had the same journey for £20 less if I'd booked direct."
"The driver manage to reach and leave the area despite the lack of signal and he was ahead of time and very calm. Very polite and was happy to stop if I need to. "
"We tipped in cash"
"Good"
"The driver on the return journey was very helpful. We would use him again "
"Professional driver. Car in excellent condition. Very good communication. Will use again. Thank you "
"Great experience all round"
"Very good communication with the driver prior to pick-up at the airport. On time, comfortable ride."
"Really good service. "
"."
"Easy booking and good service "
"Very Happy"
"Perfect!"
"After a long flight, coming in a taxi helped me get relaxed. The driver sincerely welcomed me and I would like to thank him for his kindness!"
"I specifically wrote that hat luggage we would have and called to check if made the right booking. I was told by your team that the vehicle would be big enough. It wasn’t. So we had to get another taxi and pay double for two cars. We also missed our food booking at the airport of £80. Your customer service via email was appalling "
"Everything was perfect, driver called and advised where to meet, was in time and was very pleasant ⭐️ ⭐️⭐️⭐️⭐️"
"N/a"
"Good service "
"Really professional, I would recommend. "
"The driver didn't show up After 10 minutes, I called the office to be told due to the trains strike there were delays on the road - which I get, but we had a dinner reservation so I needed to tell the resaturant how late we would be The office have me the drivers number, so I called him 3 times and he didn't call back so I rang the office again Yes yes, the driver is on his way - great but how far away? The office said they would get the driver to call me - which he did We are now 20 minutes late and the driver is in Chelsea which is a good half an hour away, he blamed the the trains strike I had pursosely booked the car because of the train strike, allowing extra time for the journey becasue I thought the roads might be busy. If I did that why couldn't a professional drive do the same So now we are 20 minutes late, with a driver 30-40 minutes away and about to loose our table reservation soI had no choice but to cancell Thank goodness for Bolt, they were there in 5 minutes and the drive took 15 minutes longer than it would have normally due to the train strike which is no where near the 45-50 minutes yours driver would have us to believe Now 4 days later, there has been one apology I have emaled three times and rang four times and I can't get my money back You are an absolute cowboy out fit and a load of theives"
"You didn't provide the car seat that I asked for and only notified me 30min my taxi was due, terrible"
"You didn't provide the car seat that I asked for and only notified me 30min my taxi was due, terrible"
"Very prompt, and polite. Will definitely use again. Thank you."
"Great service"
"All good "
"Really good service on time and nice driver "
"Excellent service, very lovely driver, took good care of me and my husband and managed to navigate terrible traffic and get us to our destination- although we missed our designated train to Paris, we managed to catch a seat on the following one, so we are on our way to a lovely holiday! Thanks so much! "
"The service was very efficient and our driver was very nice"
"Driver was there waiting for us. Good car. Easy drive. Definitely will use again"
"The driver was on time, very kind, car was clean, trip enjoyable and everything went well. Thanks for everything."
"The driver was given the wrong address"
"-"
"Extremely pleasant . . Careful and safe driving. Immaculate car."
"Very friendly driver and great control of the car. I usually get Car sick, but not this time. We ran into some traffic and he made sure to check with me about what time I needed to be at the airport etc. "
"Very pleasant trip and my driver was so nice. I would definitely book with you again. Thank you!"
"What a lovely experience. I had to book at very short notice . Secured quickly . Driver on time , helpful and courteous. I have already booked again for my Scotland travels ."
"The driver did not pick me up please give me a refund. WHen i called nobody picked up the phone. "
"Very prompt and very polite. A very good journey. "
"Great driver. Highly recommend. I have a cash tip."
"Excellent service"
"great service, thank you!"
"Absolutely brilliant service, thank you. Our driver was on time and really helpful. Thank you. Regards Paul"
"We took a taxi to Heathrow so meet and greet not applicable Our driver arrived promptly to pick us up. He was pleasant, courteous and helpful. The car was comfortable and we arrived at the airport in good time for our flight."
"Very good as usual. Thank you"
"Super friendly driver and came on time, even helping us with our request for a last minute change of time. Thank you! "
"On time. Professional "
"A nice driver and everything was good"
"On the return journey we were not met as I had expected, but had to go out to the car park. As it was late and I was with my two kids, that wasn't ideal as would have been better having help with our bags as I had expected. But good service apart from that."
"On time and patient despite significant flight delays"
"On time and patient despite significant flight delays"
"The vehicle was not cared for the suspension was clunky and there was not a table. Although the driver was helpful he got lost so we were late. The driver was fine but the vehicle was disappointing for the amount of money charged which was much more than the year before. "
"The vehicle was not cared for the suspension was clunky and there was not a table. Although the driver was helpful he got lost so we were late. The driver was fine but the vehicle was disappointing for the amount of money charged which was much more than the year before. "
" The journey was perfect. Very nice and polite driver. He was in time. Car was also in perfect condition. I highly recommend this company. Price is reasonable as well."
"Excellent service"
"Driver was careful and safe."
"I would have left a tip if our driver had helped me with our luggage rather than look at me heaving then into the boot . Other than that the whole service was fine if not a little on the pricey side Many Thanks "
"Was involved in a road rage incident after cutting off another car from a roundabout. Swerving away from side of road as was concentrating on inputting address on phone whilst driving."
"Excellent "
"Easy trip"
"Many thanks "
"Everything was perfect and the driver was really friendly."
"Yes good experience. Only issue was the pick up driver was different to the drop so didnt know where the pick up place was. It was a different van and so we didnt know our driver was there. Soon fixed, but advance notice of the change with van details and direct number to the driver would be an improvement. Thanks"
"Very pleasant driver. Clean car. Punctual. Altogether a completely straightforward and efficient service with good communication throughout. I tipped the driver in person, hence no tip here."
"Excellent service, efficient and extremely friendly and helpful driver "
"Great experience overall. Perhaps a bit expensive compared to other services"
"It was all fine"
"All good "
"Friendly service"
"Hi was polite and helpful "
"We were billed for a meet and greet service. You gave the contract over to another company who said their paperwork said no meet and greet. We needed the meet and greet as there was a language problem. She spent an hour looking for the driver. This was a disgraceful service. I will be making a formal complaint today. "
"Driver was friendly and helpful. Found us easily at the airport and phoned ahead. "
"N/a"
"Polite and efficient driving "
"Namees was very pleasant, friendly and a good driver. Already left a cash tip. "
"Great service - would definitely book again!"
"Excellent service despite heavy traffic. "
"Driver was on time. Very nice. Gave us two face masks for the plane because we forgot ours. "
"Prompt, and smooth journey, no problems!"
"The pick up wasn’t quite where we had agreed, but the driver was easily contactable and the rest of the journey was great. "
"He was really good, was about 5 mins early (which I like when it’s an airport run) and let me know he was outside. Was helpful with getting bags in and out of the boot "
"Feedback on the SMS fee, I paid 1,50 but received not a single SMS."
"On time and very smooth journey"
"The driver was on time, the vehicle was clean and he drove safely. Would definitely recommend and use again "
"NIL"
"Great service, on time, friendly and got my friend and I to the airport"
"Prompt, helpful, courteous and everything one expects from a 1st class driver."
"Driver friendly and on-time, was relieved it wasn’t Uber who had failed to arrive in the morning"
"Excellent service!"
"I booked in April for July 2 pickup at Heathrow traveling to Wimbledon. I received confirmation & no one was there to pick us up. I called and was told that the assigned driver from Airline Services couldn't be booked so they cancelled the booking without telling me. I called taxicode and they wouldn’t pick up . I had prepaid 98 gbp for this trip and I can’t get them to respond to issue a refund . "
"Friendly driver, polite when we overran and had to leave later"
"Flight 2 delayed by 2.5 hours. I had informed via email - and received acknowledgement. When we arrived and called, we were told that the booking had been cancelled. However, I did not receive any notice to this extent. I have been charged the full amount on my credit card. I expect immediate refund. Many thanks "
"Had to pay in advance. Impossible to contact the taxi company to change details of the booking, phone number kept ringing out. When finally spoke to a person he had no knowledge of the booking. Driver was an hour late because he couldn’t find the pick up place. Very unreliable. Would not use in future if timings were important. "
"Nothing went wrong. We just met in the carpark which was fine. But it would have been better to know that this would happen in advance. Also, I’d like to have had the driver’s details before the journey. I felt a bit out of control. "
"Very professional and reliable. Excellent service "
"My flight was running late. It would be very helpful if the name and contact number for driver were sent via email once the driver is on route for pick up It was gard work locating the driver when I did arrive. No tip only because the fare price was already well above average I got return taxi for 60 pounds"
"Driver even arrived early and informed me where he was waiting. Overall great service. "
"On the way to the airport everything went like a dream. It was harder on the way back because Heathrow T3 is such a scrum and it took a while to find driver & vehicle. Once there it was a very smooth journey home. Both drivers were very friendly. Re question below - I did tip at the time"
"Thanks "
"Great experience. The company we were assigned to was very helpful in getting us connected to the driver as we were told to queue in the taxi line by the station employee. "
"Had to find the taxi somewhere outside the terminal. It was very stressful. Why was there no one with a sign with our name outside arrivals. Not using you again. Also very expensive. Would expect a better service for the money. "
"Amazing driver, extremely friendly and on time."
"The driver was very helpful throughout the journey. He willing to take our last minute booking request abd arrive on time"
"We landed early but had to wait over an hour for our bags,the driver was bad tempered "
"Really excellent experience, on time and very helpful. Will definitely use again!"
"Great service 😊"
"Great"
"Our driver Halim was great. On time, courteous, helpful."
"I did not end up having a ride with them, because after being 20 minutes late....it would have taken another 25 to 30 minutes for a driver to get to me. They said they would help issue a refund, but a refund has not been sent. I have proof that I ended up taking another service, once they told me it would be another 25 to 30 minutes. Can you please help sort out a refund for me?"
"It would be good to have a text message confirmation including the name and number of driver and car license plate for reassurance that the car is coming "
"Excellent service, thank you!"
"Friendly driver, reliable service and comfortable vehicle."
"Somebody took our original taxi … the company then rebooked us an Uber so we were picked up 45 minutes late. We pre booked to save the hassle of ordering an Uber an waiting in queues due to the train strikes "
"Somebody took our original taxi … the company then rebooked us an Uber so we were picked up 45 minutes late. We pre booked to save the hassle of ordering an Uber an waiting in queues due to the train strikes "
"-"
"Very prompt and very efficient for a very good price compared to competitors "
"Lovely friendly driver and very well driven journey from Gatwick South to central London. Would use again - thank you 🙏 "
"Worked perfectly "
"Very good"
"There was no text reminder that the taxi was coming. They arrived 5 mins late which was stressful as I was due to catch a flight and was unsure if they were even coming. "
"Great driver, excellent comms. "
"Great journey"
"Very patient even though we (on my side) we’re late. Great driver."
"Really happy with the service provided, it was professional and really stress free! Would certainly recommend this in the future! "
"When I booked it confirmed to me that it would be meet and greet, but the driver showed me the confirmation he had, which said no meet and greet. Need to sort your system out."
"Excellent driver-went above and beyond to get us to our location "
"The driver was very pleasant and professional"
"Excellent service "
"1. There was only one option to pay, ie by credit or debit card. In spite of the online statement that the driver could be paid in cash, this was not provided as an option and advance payment was the only possibility. 2. The phone number provided in the emailed receipt for changing or cancelling the booking only gave access to a recorded message or chatbot. There was an option to leave a message but I was cut off after the second word. 3. I cancelled the booking by email giving four hours notice but had to ring customer 'services' (I use the word very loosely) the next day to request a refund of the 71.50 pounds I had paid. This request was refused. I would never, ever, ever use this taxi service again. "
"Very good service. Easy to book and on time with great communication. "
"Driver was early and drove well. A pleasant experience overall. Thanks"
"A smooth journey, economical and making good time. Mohammed dealt with some heavy traffic efficiently and effectively, overall a good travel experience."
"Great"
"The Driver was a very nice bloke, he was very welcoming to us. "
"Excellent service - faultless. Will definitely be using again."
"Excellent "
"Excellent service from our driver when our return flight was cancelled and we had to book an early return. Very good communication from him and would not hesitate to reuse his services again. Top marks. "
"Driver Arrived early and was very professional and friendly! "
"-"
"Very good aervixe"
"nothing was wrong it was a minivan and that is fine"
"Great service!"
"-"
"All good - Will definitely use the service again"
"Driver was prompt to pick up bride and groom. He was really friendly and got them to venue in good time. We booked return journey, again really prompt and patient while waiting as 15 mins late leaving venue. No problem at all."
"Super service. Will be using again and again"
"Excellent "
"excellent service - beyond the call of duty"
"A smooth, efficient journey, despite a heavy rain shower. Overall an excellent transport experience."
"Excellent "
"Great driver, clean car and interesting conversation.."
"I booked a 12 seater executive minibus for my son’s birthday party. It was to transport children from a sports party to home. I called the taxi firm the day before the party just to check all the details. Everything confirmed. The day of the party 1 day later and a 7 seater arrives! Ruined the party and no reasonable explanation given. Will never use Taxicode to book for any event again. "
"I booked a 12 seater executive minibus for my son’s birthday party. It was to transport children from a sports party to home. I called the taxi firm the day before the party just to check all the details. Everything confirmed. The day of the party 1 day later and a 7 seater arrives! Ruined the party and no reasonable explanation given. Will never use Taxicode to book for any event again. "
"A smooth, seamless transport experience, Omar is an excellent driver and the journey was accomplished without any drama."
"None"
"If I could give more than 5 stars I would!! Honestly amazing service from my driver. My flight was delayed by over an hour. I was really worried that someone wouldn’t have waited. However, my driver was in contact, he phoned and told me he was waiting and told me where he would pick me up. He was extremely helpful and friendly. Would 100% use this service again! What a great first experience!"
"Nice smooth ride. Friendly driver"
"Excellent driver on time and drive great. "
"What more can i say. He ticket in all the boxes. Only thing I could wish for is that all taxis were driven by non fossil fuels. "
"Great service - thank you"
"Many thanks"
"Really goof"
"Driver was fantastic, He is really calm and composure. He is great assettes to the company. He knows his limit well, he was on time very informative. what else would recommend him anywhere anytime."
"Professionally efficient - Thank you "
"The driver was over 25 minutes late and we had to use another service to get home to our young kids"
"The driver was over 25 minutes late and we had to use another service to get home to our young kids"
"I would have hoped that he would be a couple of minutes early rather than 5 or so minutes late (as I get nervous when it’s an airport journey). He did text but unfortunately I didn’t receive it until later. "
"Excellent service. Will use again"
"Collected on time. Delivered on time. No fuss. Excellent"
"Amazing experience!"
"Sonya was held up in customs for an hour and a half (pretty standard for incoming from the UK). The driver did not wait nor contact Sonya and she had to find another cab when she eventually got through security as this pre-booked and pre-paid taxi wasn't available anymore."
"The taxi service itself was good the rate was not. I was quoted a price to go to Luton, which was incorrect. After correcting this the price dropped by £18. Give the change in distance I feel I was badly overcharged."
"Ontime. Helped with my heavy suitcase. Chatted & was pleasant company"
"Punctual driver and stress-free trip to the airport."
"Very great service "
"Great!"
"nice , smooth journey to airport"
"Driver very courteous, car in good condition, drive comfortable. Thank you."
"Very professional "
"Smooth process and journey. "
"great service, little anxious wait to get the confirmed allocated driver as I've had bad experience with similar booking elsewhere. However, true to their word a drive was allocated in good time and pick was effecient and at the right location. great service, will use again "
"Nice journey"
"Driver not at airport on arrival 2130. I thought he would have kept eye on arrivals. Finally contacted me. Arranged to meet level 1. Once met driver and car was superb. Route home was a little strange but made better due to conversations in cab. Excellent ride home. All good."
"A very smooth journey"
"On time, polite, comfortable car. Would definitely use again. "
"Lovely driver"
"My driver started off really well. He was nice and prompt and helped me with my bags. Then he had to pay for parking at the Airport. It specified on the website that for airport transfers they have up to an hour waiting time and anything after the hour they would charge £5 every 10 min they wait. Understandable. I deliberately booked the cab later than my flight arrival time to not have them waiting for so long. I booked it for 3am. I met him at 3:20 (collecting my bags delayed it a bit). They also can track the flight to see when it’s delayed to avoid costs. During my 3am travel home the driver was frustrated he had to pay £9 at the car park. I paid £140 for my return. He tried to get me to pay and then made someone from the office call me. I explained what I had read on the website and that I have used this company before and it’s never been an issue. Even though I ended up not paying it was really an inconvenience for me. I was tired from my long travels and had to now deal with this at almost 4am! The driver was rude after I did not pay the additional fees and did not help me with my luggage. Very rude and unprofessional. Things like this I would’ve thought would be included in the price! £9? Really?! "
"Umar was excellent. Highly recommend him"
"Great service. "
"Everything was excellent"
"All good - a little late but in general everything was fine. "
"Our flight was on time but going through customs took 40 minutes and we landed 7:00 meet and greet was booked 7:55. Our driver didn’t arrive till 8:10. Not a nightmare as we were having trouble getting through customs but he messaged me to meet him on 1st floor of parking lot not outside the terminal. Admittedly it’s rush hour but I felt it could have gone more smoothly if he’d been there to meet and greet and help with bags and where to go as we had no clue how to get to car park or lifts. Gave him £10 tip still as so exhausted from 12 hr flight"
"Our flight was on time but going through customs took 40 minutes and we landed 7:00 meet and greet was booked 7:55. Our driver didn’t arrive till 8:10. Not a nightmare as we were having trouble getting through customs but he messaged me to meet him on 1st floor of parking lot not outside the terminal. Admittedly it’s rush hour but I felt it could have gone more smoothly if he’d been there to meet and greet and help with bags and where to go as we had no clue how to get to car park or lifts. Gave him £10 tip still as so exhausted from 12 hr flight"
"Very good service"
"Great experience "
"Our driver was very punctual and friendly, and we got to the airport on time"
"When I book with you - I expect a driver to be identified in advance and sent on time. I don’t expect to get 3 different cars notified in the 20 mins prior to pick up and the job given to Uber at cost of half what I paid you. This is the second poor experience with you. My previous comments were ignored about that trip."
"All went well. The driver phoned to say he was in his way."
"Efficient service and friendly driver"
"Were not picked up. We’re told traffic was bad. Given to several drivers according to updates on my phone. Left myself and my 80 year old mother stranded in a part of London we didn’t. Asked for a refund. Was told booked through taxicode, contact them. They don’t answer the phone. I’m disgusted and upset watching my Mother struggle home after her Birthday surprise. Ruined the whole day!"
"Good journey. PS I'd really like to be able to use our house name rather than a different one that has the same postcode. "
"Perfect service"
"Nice driver, clean car and very pleasant. I will recommend your services! "
"Even though our plane was late arriving and there was a hold up with the luggage, our driver was waiting and was very pleasant and helpful. There was an additional charge to pay but this was explained and I thought it was fair enough given the long wait he had to endure. "
"Excellent, would recommend this service to others"
"Super service, I booked for my daughter and friends. Perfect with location sharing- felt very safe!"
"The driver was on time and helped my elderly mother with her bags. The journey was smooth. "
"The driver was courteous and efficient. All went to plan "
"Excellent service from a professional"
"Very pleasant and courteous driver. Service was faultless. Car flawless and ride smooth. I have already tipped directly - hence not doing it here."
"Excellent "
"All good"
"Fantastic customer service!"
"The driver was on time but did not come to terminal as stated so I had to walk with the kids and bags to find him. If it’s advertised as meet and greet it should be meet and greet. In addition the confirmation stated it was £65 for the journey. Why have I been charged £128. Total scam "
"The driver was on time but did not come to terminal as stated so I had to walk with the kids and bags to find him. If it’s advertised as meet and greet it should be meet and greet. In addition the confirmation stated it was £65 for the journey. Why have I been charged £128. Total scam "
"We had a lovely driver. Kept in touch after we landed at Gatwick. Lovely smooth drive back home. Thank you "
"all fine"
"I will happily use Airport Connections again, but will Not use the comparison site again. The overall fare was way in excess of the actual fare!"
"Very good service. Thank you. Would recommend and use again. "
"Driver was early on both journeys (I have already given a tip 😊) "
"Great service!!"
"Very smooth and helpful"
"It was the cheapest option for our transport to/from the airport and it was absolutely fine."
"Driver texted me to inform me about his estimated time of arrival and arrived ahead of time. Reliable service. "
"Highly recommended"
"This is one of the worst taxi services I have ever received considering how expensive it was. The reason I gave the driver a 3 star is because of Ali, the driver who picked me up from SE15 3AP to LHR on January 9, 2023. Ali was not only on time, but very polite and his car was also clean. Unfortunately, my experience from LHR to SE15 3AP was completely the opposite. The driver showed up about 30 mins late and did not even apologize for showing up late. He was rude and dropped me off on the opposite side of the road. His car was also not clean. When I dialed his number after I waited for about 15 minutes he was still on his way. Also, the company needs to make the cancellation policy more visible before one reserves - this is not very clear at all on the page. Refunding only 10% of total cost when I tried to cancel within 24 hours of booking is totally ridiculous considering I only booked about a week before my trip. Needless to say, I would not be recommending this service. "
"This is one of the worst taxi services I have ever received considering how expensive it was. The reason I gave the driver a 3 star is because of Ali, the driver who picked me up from SE15 3AP to LHR on January 9, 2023. Ali was not only on time, but very polite and his car was also clean. Unfortunately, my experience from LHR to SE15 3AP was completely the opposite. The driver showed up about 30 mins late and did not even apologize for showing up late. He was rude and dropped me off on the opposite side of the road. His car was also not clean. When I dialed his number after I waited for about 15 minutes he was still on his way. Also, the company needs to make the cancellation policy more visible before one reserves - this is not very clear at all on the page. Refunding only 10% of total cost when I tried to cancel within 24 hours of booking is totally ridiculous considering I only booked about a week before my trip. Needless to say, I would not be recommending this service. "
"The driver came late for 20 minutes and we lost our train to Edinburgh"
"Pick Up Address for tomorrow is West Sutton Train Station "
"All went very smooth, the driver called as soon ad our plane landed, met us at the agreed point on time."
"Collection & communication was great. Would recommend using this service again."
"Really professional "
"The driver did call us to say he was on his way before he was due but he ended up arriving around 20 minutes later than expected but he was friendly and drove very well too "
"Drivers on both parts of our journey were on time (early) and waiting for us. Both drivers were friendly and helpful. Would definitely use company again. Gave tip to return driver. Would have done the same for outbound."
"The driver was early, polite and friendly. "
"Wonderful service "
"Very good experience! Everything wss great"
"Excellent journey in comfort for my 80yr old parents from London to Cambridge. Mother said the driver was a lovely man."
"Good experience "
"Nice clean car and the driver was even 10 min earlier ! "
"The driver was excellent - polite, friendly, attentive and helpful. Just a couple of minutes late, but he called to let us know "
"Very good driver. Comfy car to sit in! Overall experience 10/10. "
"Excellent taxi service "
"Excellent service. Very happy customer. Taxicode is reliable as usual "
"Very good"
"He was very helpful and very friendly"
"I booked taxi on 21 December 2022 .20.35 pm. I phoned ask a few time about the driver’s phone number and his name but I never have that. Until yesterday night I came out on time 20.35 pm. And phone for taxicode because me and the driver haven’t got phone number of each other . 5 minutes later the driver phoned me ask where I am,I said near big white Christmas tree and he there . Ok I met him and took to the car park . On the way the driver complained about he haven’t got my phone number until last minute,he waited from 20.05 pm and met me 20.40 pm. I phoned taxicode many time reminded about give my phone number to the driver but taxi code didn’t do it until I got out and phoned taxicode. Taxi code should better organise next time. Sorry to complained. Last night I paid 227 pounds from Heathrow Terminal 2 to BA12 7DD. A lots money already. Thanks."
"The journey was perfect and the driver was very nice and service minded. I would leave a big tip if I could but I can’t due to company expense policy."
"I did not receive a link to track the driver’s whereabouts until I called the company so I am not sure if this link is normally sent to customers automatically. The driver was about 20 mins late which caused us some anxiety especially as I did not have a local number to call him. But the ride to the airport was smooth and pleasant! :) "
"Was awsome"
"Excellent service and very nice driver "
"Driver was very nice"
"The vehicle was a normal car and the driver said we had said in the booking rust we only had 3 pieces of luggage. That was incorrect. I had requested a larger car because we were going skiing and had more luggage. However it fitted in, it just made the kids a bit nervous because they thought I'd not done the booking correctly and that the driver may be a bit put out. He was fine though, so all good! "
"Great journey, thanks"
"Really helpful driver"
"Helpful, friendly driver."
"Worked very well"
"Really friendly and well dressed man Lovely car and a really good service. Travelled with a 3 year old and felt very comfortable and safe. "
"Excellent experience. Would use again. "
"no complaints"
"everything was perfect"
"The driver was on time, the car was clean and warm, the journey was calm and smooth. I would definitely recommend."
"Friendly driver. Tip was given in cash to driver"
"turned up on time."
"Great driver, very friendly and made the trip super comfortable. I was v grateful as it was a 3.45am pick up…. Thank you!"
"Very helpful"
"Driver was early and took a route to avoid traffic."
"Lovely driver. Friendly and safe driving"
"Nice helpful driver . Gave tip directly to the driver "
"Very friendly"
"Gentle friendly driver, cautious on the road. Excellent service"
"Great service, on time, friendly driver, who also loaded and unloaded our baggage for us. Thank you!"
"Everything was good. The driver kept communication going as soon as I landed."
"Always friendly and reliable service."
"Very courteous, on time and pleasant."
"All good and on time"
"All was perfect and the driver very polite."
"I hired the service meet and greet and I provided all my flight details so that I didn’t have to worry about anything else. Upon arrival, my driver wasn’t waiting for me at arrivals and only after a while I saw that he tried to reach me by Whatsapp (really not professional) which I didn’t see because my mobile data was off. In the end, we waited more than 1 hour for him to pick us up. Really disappointed with this service."
"The driver greeted us nicely and was on time. He sent me a text message advising he was waiting for us even before we arrived."
"It all worked perfectly after a long sleepless night flight this was just what we needed."
"Very pleasant and professional. The car was clean and comfortable."
"Very pleased that I booked with you."
"The driver was on time and very polite and courteous"
"Hi, Please can someone give me a call back as we was not happy with the service provided. Many thanks Charlotte"
"A very smooth professional drive, thank you!"
"very good service"
"Excellent service and great communication by the driver. Highly recommend them!"
"A most pleasant and courteous meeting after a long and Turing flight. Thank you "
"Thank you so much for a smooth and pleasant ride to St.Pancras. "
"Happy with the service"
"excellent service, would definitely be using them."
"This was out bound so no meet and greet "
"Very satisfied - our driver was on time, friendly and reliable. We will be using this service again. "
"driver very helpful nice clean taxi and I will use them again "
"Very pleased with the service"
"Very good service from pick up to drop off "
"Awesome"
"Excellent trip@!"
"Sunhail (probably spelt his name incorrectly) he was son polite and such a safe driver. Thank you."
"Very happy with the service"
"Good"
"The driver was fabulous! So respectful and conversational. He made me feel comfortable and made sure I was safely delivered to my destination. I would definitely use that driver again! "
"It all went according to plan, and I left the drive a tip at the end of the journey. "
"Lovely driver made the long drive a pleasant one! "
"Pick up from home 🥰"
"Great service"
"Thanks."
"overall, very pleased. Thanks "
"Great service & friendly driver...many thanks"
"Driver was speeding seemed in a hurry to get to the destination. I asked him to slow down as we nearly hit another car"
"You need to be a lot clearer that you are operating with a 48h no refund cancellation policy (i booked via Taxifix)"
"Very happy with the service"
"Very good , apart from the app didn’t appear to work as to the drivers location "
"Pleasant friendly driver. Arrived early and smooth ride in a good car to the airport."
"no confirming text and text giving driver name and car registration didn't arrive until 10 minutes after journey started so the security of knowing the car was the correct car didn't happen. "
"Nothing to add"
"very smooth process"
"He asked us for tip"
"Excellent driver "
"thanks"
"Excellent service"
"N/A"
"It was very good thank you. We need a cab on the 7th November very early in the morning to take us back to Heathrow terminal 2. "
"Top driver, very smooth ride"
"On time each point, called back to answer questions when we were early arriving back at the airport."
"Great driver, very courteous. "
"Nothing and we agreed to meet in the car park."
"Driver could not find address given."
"Great driver very friendly"
"Driver was late and we got little assistance "
"Great service"
"Good driver, Nice car, Nice ride and on time"
"very professional"
"My driver was very patient, as my flight was half an hour late and the the baggage took an hour to arrive."
"Great car, really good driver and we had a very confortable ride home after a busy holiday. "
"Good service "
"The driver rang and texted me to confirm where I should meet him, he was friendly and polite"
"This was my first time using the Taxicode Service and I was a little concerned as we were catching a flight, and needed to be picked up on our return. My concern was misplaced. Both drivers were very prompt, in fact the pick-up from the airport was early, but timed perfectly for our arrival. The cars were clean and well maintained. I would definitely use this service again."
"."
"Very pleasant and courteous driver, asked if we had a preferred route, smooth journey throughout."
"Perfect "
"The driver was on time. Even though it was not easy to find our pick-up location, he called and got to the pickup stop. Excellent and reliable service. "
"Mr Iqbal was very polite and friendly. I enjoyed his company. He drove very smoothly and calmly."
"Great job ."
"Excellent service provided - arrived on time as agreed, and prompt service. "
"Great driver. Super kind!"
"Muhammed was very courteous, efficient and generally kind. He offered phone charging and consulted us to confirm the route he was proposing. Our only slightly negative feedback is that he 'drove on his brakes'."
"Good value "
"Good"
"Great"
"We didn’t find each other immediately as the driver was not holding a notice with my name on. Also both flight number and my mobile number were incorrectly recorded (my fault or Taxicodes?). But he was finally able to reach me on my mobile (I had less luck contacting Taxicode on the number given me). He was an excellent driver, friendly and helpful, and we had a very smoothly ride home. I gave him a tip."
"Excellent service "
"The driver was great, really friendly and helpful, and early to meet us, and the car was fine although not what I had paid for (it was smaller). The main issue was I was travelling with a baby and toddler and had asked for car seats to be provided, I was advised in advance by the taxi service they did Not have any available, and to ask taxi code to find a new company to take us. Despite repeated calls and emails, this did not happen and we had to drive home with the children on our laps, which would make me not risk rebooking with taxi code again. "
"n/a"
"Mohammed was excellent. Very friendly, explained the route and estimated time"
"It was smooth process and I would definitely use again"
"The driver called me soon after I landed and told me to call him as soon as I got my luggage. I tipped him already."
"Hi, Was disappointed not to get the vehicle paid for or the price changed to the standard we got. The driver obviously didn’t look at the notes or the flight arrival as we met him at the pick up in the car park which was hard to find. Previously experience has been good but let down on this occasion. The driver himself was fine. James "
"Hi, Was disappointed not to get the vehicle paid for or the price changed to the standard we got. The driver obviously didn’t look at the notes or the flight arrival as we met him at the pick up in the car park which was hard to find. Previously experience has been good but let down on this occasion. The driver himself was fine. James "
"Waheed, the driver, was very helpful and gave us information regarding restaurants and shopping near our hotel. Excellent customer service. Thank you!"
"My Booking showed that meet and greet was included but the driver said it wasn't and refused to come into arrivals. Once i had my baggage I asked how much extra I needed to pay due to the delays collecting baggage. I needed to withdraw the money. He said it depends how long I take to come out to him. On going out I couldn't find him and when I did, I tried to show him my booking confirmation but he wasn't interested. I was happy to pay the extra but it would have been less if he had come into arrivals. An argument ensued between him and my partner and he refused to drive us. We had to call a cab from another company . Your driver was unhelpful and was only interested in letting the additional minutes mount up to get extra money."
"Very friendly, very nice. Happy!"
"Driver was on time, courteous, and efficient. "
"An excellent service - faultless"
"Comfortable, relaxing"
"Very good "
"A lovely drive home!"
"Excellent service, will definitely use again!"
"thank"
"Excellent "
"excellent"
"excellent"
"The taxi was prompt and friendly "
"Excellent service from Mohamed. I tipped him directly. I note that I was charged £10 to change the date. I regard this as excessive - costs you nothing and should be not more than nominal"
"Despite calling to confirm my booking the night before and to request a text on my mobile of the details of the driver picking me up (name, phone number, registration plate) I didn't receive any of this and when the driver collected me he had it on his phone that my name was Anthony Doggett? None of this made sense."
"Great service - very professional."
"Great journey. Driver was polite and a good driver."
"Prompt arrival, nice smooth drive. Driver very nice."
"Driver was 45 minutes late."
"Really good"
"Good"
"Arrived 15 mins early and was a clean car and polite driver "
"."
"Nice drivers, on time. "
"We gave the driver a tip for a good services"
"Thank you for all it was great service"
"We had to cancel due to the Gatwick airspace strikes the driver was too late and we would have missed our flight and had to get alternative options..but you guys were super communicative and cancelled "
"Nothing "
"On time, turned up early and texted on arrival. Very nice driver and smooth driving. thank you very much!"
"Driver arrived before time, removing any anxiety for the passengers. Only downside, no text confirmation was sent at any time before pick up time, although we paid £1.50 for this. We had to phone the taxi company last night for reassurance all was in order. A tip was given directly to the driver."
"Great service all round"
"Thank you very much, the service was great, we will book again."
"Super communication "
"Good service"
"Our flight was delayed on a Sunday night however driver at airport to collect us. Polite, efficient and flexible. Thank you!"
"On time, phoned me so knew where to meet. Drove well. "
"Good service"
"Sohail was a smooth, professional driver. He was very patient when the traffic became quite congested, but made very good progress when it wasn't. Overall a superb travel experience thanks."
"Our driver was wonderful!"
"Great experience."
"Everything was good!"
"The young man was polite considerate considering our flight was delayed by over an hour. I could not praise highly enough he is a real credit to your organisation. He provided an excellent service As to your next question about tipping thats a private matter between him and me "
"Not the drivers fault. He was only arranged after I had landed. "
"Not the drivers fault. He was only arranged after I had landed. "
"Early courteous safe professional polite respectful. "
"na"
"na"
"."
"Our driver was very friendly but not overbearing. Car was great and my wife loved the heated seats in the back"
"Amazing service! Thank you Anwar "
"Driver was very helpful and polite."
"Very good driver and car. Would liked to have been met at the arrivals exit with my name on a board but the driver was only 2 mins away walking towards us. "
"Amazing journey with Sunil! Had a really great chat at 6.30 on the morning. The car was super comfortable and we were on time for everything! One of the best rides I had in a while ☺️👍"
"The driver did not meet us with a meet and greet board as promised but sent us by text to a hotel drop off we we were not familiar with which was quite far away stressful to find with my wife in a wheel chair and a lot of holiday luggage. Very disappointed at the poor service."
"Waited for 25 minutes before leaving to get another taxi. Driver called the passenger 45 minutes after the booked time to say he was on his way but still hadn't even arrived. Very poor service."
"Waited for 25 minutes before leaving to get another taxi. Driver called the passenger 45 minutes after the booked time to say he was on his way but still hadn't even arrived. Very poor service."
"It was a pleasure to use your services!"
"Car was immaculate, driver was great."
"Pickup point a bit unclear but the driver solved the situation promptly. 10/10"
"."
"."
"A good experience"
"Professional service"
"Driver never arrived "
"Nothing went wrong with our meet and greet, we were just early. Our driver was amazing. So friendly and knowledgeable about the city. What a wonderful experience! "
"NA"
"Great service"
"Very efficient Service!"
"Good communication for both journeys. Helpful and polite. Everything needed and hoped for."
"Bit confusing as to where to meet- but got there in the end!"
"Friendly, professional and considerate driver - thank you! "
"Excellent service all round"
"Very easy to book and excellent service, on time, clean and new vehicle, very polite driver."
"Driver was nice and polite and he arrived perfectly on time. The car wasn’t very comfy though and he drove quite slowly. "
"Amazing "
"The driver was on time, very polite and pleasant, and made the trip very enjoyable with very pleasant conversation. "
"We tried to cancel the car well in advance, but someone with poor English skills in the other end of the line was rude and did not let us cancel and get a refund. "
"We tried to cancel the car well in advance, but someone with poor English skills in the other end of the line was rude and did not let us cancel and get a refund. "
"I arrived early so met outside the terminal, driver was on time"
"Very kind driver and competent"
"The driver arrived on time and we had a good journey."
"He was just late."
"Polite driver"
"Excellent service from start to finish, ease of booking, kept informed. Mohammed was very professional and friendly, very helpful and patient as I was held up at airport but I never felt rushed or under any pressure - will most definitely use this service again"
"It was a very pleasant trip, and the driver put up with spending an extra 20 Minutes at the Bolney Road pickup. "
"First time we'd used the service and we were delighted with every aspect, and will recommend you to our friends"
"Really great driver Excellent service"
"Very professional, friendly, polite driver, clean vehicle "
"The driver was really helpful Car was immaculate "
"Fantastic service! Easy journey, and excellent customer service. Thanks Mohammed!"
"Amazing driver, would highly recommend"
"."
"Extremely helpful and patient, especially when my flight got cancelled while we were on the way to the airport."
"Very friendly and courteous even though he had to wait for us as our baggage was delayed. We tipped in person and paid extra for his wait."
"Perfect service, driver was early, professional and friendly and drove with care."
"Very professional "
"good service"
"We were really impressed with the service we received from Mohammed. He was on time and made us feel very welcome, even put the radio on for us so we could get in the party mood ready for our day at the concert. "
"Very pleasant and courteous person. I will definitely use this service again. Thank you "
"Overall was fine but the office should gave told the driver the time of landing "
"my flight was delayed and then diverted - I called to inform the company, but i've been told the driver was already there (should have checked the online updates from the flight number provided) and that I was going to get charged anyway. When I arrived, i had to get a train with my exhausted toddler. "
"Excellent service thank you!"
"My driver never arrived and I’m yet to receive confirmation of my refund. Really disappointed with the service. Please be in touch about my refund "
"He wasn’t waiting for us - we had to wait a bit. But otherwise all good "
"It was a little hard to find the driver - our name was on the iPhone screen. A larger sign would’ve been helpful"
"Driver on time. Good experience "
"Our driver was very courteous and extremely knowledgeable about London. We truly enjoy riding in his vehicle."
"Driver waited while it took us qn hour to get our checked luggage "
"Booking made for 4:30am and then changed by taxi code to be at 5am. Final pickup was made at 5:30am. Waited for an hour at the airport."
"Driver never showed up. I was told repeatedly every 10 minutes before after an hour of waiting I was told again that the driver was 5 mins away. Asked if he actually existed and the guy on the phone admitted he didn't and advised me to find another way. Never again. Still no sign of rhe refund. And no I absolutely would not like to leave a tip."
"Good experience "
"Very good"
"Very comfortable journey"
"Excellent driver. Polite and courteous. Car was very comfortable and clean. I would ask for him again when I use you in the future. ( I rewarded him personally). "
"Excellent journey but complicated to find the drive and he don’t come in "
"Great driver and a good journey home"
"I gave the company my flight time, the flight was delayed when we were on the runway on take off so I could not contact the company. Clearly the company didn't get flight so arrived at booking slot which meant I was then charged and expected to have cash at 2.30am in the morning once through all this with a child asleep and luggage. Wont be using the service again. Driver was lovely but also didn't meet and greet waited in car park and then had to give instructions over the phone on how to find him."
"A very good ride. We really appreciated the care and attention. We gave Steve a gratuity directly."
"Safe and polite driver"
"Nice car, in time Driver very helpfull Thankyou "
"A huge thanks to my driver, he was great. "
"Very pleasant driver"
"Excellent service and professional and thoughtful driver.Look forward to using your service again."
"Excellent"
"Very friendly and professional driver, we couldn’t be happier."
"The driver was excellent."
"Driver was helpful, on time and polite, great service."
"Great experience! "
"Driver was extremely professional so no complaints there. Clearly paying way over the top going through taxi code though as could have had the same journey for £20 less if I'd booked direct."
"The driver manage to reach and leave the area despite the lack of signal and he was ahead of time and very calm. Very polite and was happy to stop if I need to. "
"We tipped in cash"
"Good"
"The driver on the return journey was very helpful. We would use him again "
"Professional driver. Car in excellent condition. Very good communication. Will use again. Thank you "
"Great experience all round"
"Very good communication with the driver prior to pick-up at the airport. On time, comfortable ride."
"Really good service. "
"."
"Easy booking and good service "
"Very Happy"
"Perfect!"
"After a long flight, coming in a taxi helped me get relaxed. The driver sincerely welcomed me and I would like to thank him for his kindness!"
"I specifically wrote that hat luggage we would have and called to check if made the right booking. I was told by your team that the vehicle would be big enough. It wasn’t. So we had to get another taxi and pay double for two cars. We also missed our food booking at the airport of £80. Your customer service via email was appalling "
"Everything was perfect, driver called and advised where to meet, was in time and was very pleasant ⭐️ ⭐️⭐️⭐️⭐️"
"N/a"
"Good service "
"Really professional, I would recommend. "
"The driver didn't show up After 10 minutes, I called the office to be told due to the trains strike there were delays on the road - which I get, but we had a dinner reservation so I needed to tell the resaturant how late we would be The office have me the drivers number, so I called him 3 times and he didn't call back so I rang the office again Yes yes, the driver is on his way - great but how far away? The office said they would get the driver to call me - which he did We are now 20 minutes late and the driver is in Chelsea which is a good half an hour away, he blamed the the trains strike I had pursosely booked the car because of the train strike, allowing extra time for the journey becasue I thought the roads might be busy. If I did that why couldn't a professional drive do the same So now we are 20 minutes late, with a driver 30-40 minutes away and about to loose our table reservation soI had no choice but to cancell Thank goodness for Bolt, they were there in 5 minutes and the drive took 15 minutes longer than it would have normally due to the train strike which is no where near the 45-50 minutes yours driver would have us to believe Now 4 days later, there has been one apology I have emaled three times and rang four times and I can't get my money back You are an absolute cowboy out fit and a load of theives"
"You didn't provide the car seat that I asked for and only notified me 30min my taxi was due, terrible"
"You didn't provide the car seat that I asked for and only notified me 30min my taxi was due, terrible"
"Very prompt, and polite. Will definitely use again. Thank you."
"Great service"
"All good "
"Really good service on time and nice driver "
"Excellent service, very lovely driver, took good care of me and my husband and managed to navigate terrible traffic and get us to our destination- although we missed our designated train to Paris, we managed to catch a seat on the following one, so we are on our way to a lovely holiday! Thanks so much! "
"The service was very efficient and our driver was very nice"
"Driver was there waiting for us. Good car. Easy drive. Definitely will use again"
"The driver was on time, very kind, car was clean, trip enjoyable and everything went well. Thanks for everything."
"The driver was given the wrong address"
"-"
"Extremely pleasant . . Careful and safe driving. Immaculate car."
"Very friendly driver and great control of the car. I usually get Car sick, but not this time. We ran into some traffic and he made sure to check with me about what time I needed to be at the airport etc. "
"Very pleasant trip and my driver was so nice. I would definitely book with you again. Thank you!"
"What a lovely experience. I had to book at very short notice . Secured quickly . Driver on time , helpful and courteous. I have already booked again for my Scotland travels ."
"The driver did not pick me up please give me a refund. WHen i called nobody picked up the phone. "
"Very prompt and very polite. A very good journey. "
"Great driver. Highly recommend. I have a cash tip."
"Excellent service"
"great service, thank you!"
"Absolutely brilliant service, thank you. Our driver was on time and really helpful. Thank you. Regards Paul"
"We took a taxi to Heathrow so meet and greet not applicable Our driver arrived promptly to pick us up. He was pleasant, courteous and helpful. The car was comfortable and we arrived at the airport in good time for our flight."
"Very good as usual. Thank you"
"Super friendly driver and came on time, even helping us with our request for a last minute change of time. Thank you! "
"On time. Professional "
"A nice driver and everything was good"
"On the return journey we were not met as I had expected, but had to go out to the car park. As it was late and I was with my two kids, that wasn't ideal as would have been better having help with our bags as I had expected. But good service apart from that."
"On time and patient despite significant flight delays"
"On time and patient despite significant flight delays"
"The vehicle was not cared for the suspension was clunky and there was not a table. Although the driver was helpful he got lost so we were late. The driver was fine but the vehicle was disappointing for the amount of money charged which was much more than the year before. "
"The vehicle was not cared for the suspension was clunky and there was not a table. Although the driver was helpful he got lost so we were late. The driver was fine but the vehicle was disappointing for the amount of money charged which was much more than the year before. "
" The journey was perfect. Very nice and polite driver. He was in time. Car was also in perfect condition. I highly recommend this company. Price is reasonable as well."
"Excellent service"
"Driver was careful and safe."
"I would have left a tip if our driver had helped me with our luggage rather than look at me heaving then into the boot . Other than that the whole service was fine if not a little on the pricey side Many Thanks "
"Was involved in a road rage incident after cutting off another car from a roundabout. Swerving away from side of road as was concentrating on inputting address on phone whilst driving."
"Excellent "
"Easy trip"
"Many thanks "
"Everything was perfect and the driver was really friendly."
"Yes good experience. Only issue was the pick up driver was different to the drop so didnt know where the pick up place was. It was a different van and so we didnt know our driver was there. Soon fixed, but advance notice of the change with van details and direct number to the driver would be an improvement. Thanks"
"Very pleasant driver. Clean car. Punctual. Altogether a completely straightforward and efficient service with good communication throughout. I tipped the driver in person, hence no tip here."
"Excellent service, efficient and extremely friendly and helpful driver "
"Great experience overall. Perhaps a bit expensive compared to other services"
"It was all fine"
"All good "
"Friendly service"
"Hi was polite and helpful "
"We were billed for a meet and greet service. You gave the contract over to another company who said their paperwork said no meet and greet. We needed the meet and greet as there was a language problem. She spent an hour looking for the driver. This was a disgraceful service. I will be making a formal complaint today. "
"Driver was friendly and helpful. Found us easily at the airport and phoned ahead. "
"N/a"
"Polite and efficient driving "
"Namees was very pleasant, friendly and a good driver. Already left a cash tip. "
"Great service - would definitely book again!"
"Excellent service despite heavy traffic. "
"Driver was on time. Very nice. Gave us two face masks for the plane because we forgot ours. "
"Prompt, and smooth journey, no problems!"
"The pick up wasn’t quite where we had agreed, but the driver was easily contactable and the rest of the journey was great. "
"He was really good, was about 5 mins early (which I like when it’s an airport run) and let me know he was outside. Was helpful with getting bags in and out of the boot "
"Feedback on the SMS fee, I paid 1,50 but received not a single SMS."
"On time and very smooth journey"
"The driver was on time, the vehicle was clean and he drove safely. Would definitely recommend and use again "
"NIL"
"Great service, on time, friendly and got my friend and I to the airport"
"Prompt, helpful, courteous and everything one expects from a 1st class driver."
"Driver friendly and on-time, was relieved it wasn’t Uber who had failed to arrive in the morning"
"Excellent service!"
"I booked in April for July 2 pickup at Heathrow traveling to Wimbledon. I received confirmation & no one was there to pick us up. I called and was told that the assigned driver from Airline Services couldn't be booked so they cancelled the booking without telling me. I called taxicode and they wouldn’t pick up . I had prepaid 98 gbp for this trip and I can’t get them to respond to issue a refund . "
"Friendly driver, polite when we overran and had to leave later"
"Flight 2 delayed by 2.5 hours. I had informed via email - and received acknowledgement. When we arrived and called, we were told that the booking had been cancelled. However, I did not receive any notice to this extent. I have been charged the full amount on my credit card. I expect immediate refund. Many thanks "
"Had to pay in advance. Impossible to contact the taxi company to change details of the booking, phone number kept ringing out. When finally spoke to a person he had no knowledge of the booking. Driver was an hour late because he couldn’t find the pick up place. Very unreliable. Would not use in future if timings were important. "
"Nothing went wrong. We just met in the carpark which was fine. But it would have been better to know that this would happen in advance. Also, I’d like to have had the driver’s details before the journey. I felt a bit out of control. "
"Very professional and reliable. Excellent service "
"My flight was running late. It would be very helpful if the name and contact number for driver were sent via email once the driver is on route for pick up It was gard work locating the driver when I did arrive. No tip only because the fare price was already well above average I got return taxi for 60 pounds"
"Driver even arrived early and informed me where he was waiting. Overall great service. "
"On the way to the airport everything went like a dream. It was harder on the way back because Heathrow T3 is such a scrum and it took a while to find driver & vehicle. Once there it was a very smooth journey home. Both drivers were very friendly. Re question below - I did tip at the time"
"Thanks "
"Great experience. The company we were assigned to was very helpful in getting us connected to the driver as we were told to queue in the taxi line by the station employee. "
"Had to find the taxi somewhere outside the terminal. It was very stressful. Why was there no one with a sign with our name outside arrivals. Not using you again. Also very expensive. Would expect a better service for the money. "
"Amazing driver, extremely friendly and on time."
"The driver was very helpful throughout the journey. He willing to take our last minute booking request abd arrive on time"
"We landed early but had to wait over an hour for our bags,the driver was bad tempered "
"Really excellent experience, on time and very helpful. Will definitely use again!"
"Great service 😊"
"Great"
"Our driver Halim was great. On time, courteous, helpful."
"I did not end up having a ride with them, because after being 20 minutes late....it would have taken another 25 to 30 minutes for a driver to get to me. They said they would help issue a refund, but a refund has not been sent. I have proof that I ended up taking another service, once they told me it would be another 25 to 30 minutes. Can you please help sort out a refund for me?"
"It would be good to have a text message confirmation including the name and number of driver and car license plate for reassurance that the car is coming "
"Excellent service, thank you!"
"Friendly driver, reliable service and comfortable vehicle."
"Somebody took our original taxi … the company then rebooked us an Uber so we were picked up 45 minutes late. We pre booked to save the hassle of ordering an Uber an waiting in queues due to the train strikes "
"Somebody took our original taxi … the company then rebooked us an Uber so we were picked up 45 minutes late. We pre booked to save the hassle of ordering an Uber an waiting in queues due to the train strikes "
"-"
"Very prompt and very efficient for a very good price compared to competitors "
"Lovely friendly driver and very well driven journey from Gatwick South to central London. Would use again - thank you 🙏 "
"Worked perfectly "
"Very good"
"There was no text reminder that the taxi was coming. They arrived 5 mins late which was stressful as I was due to catch a flight and was unsure if they were even coming. "
"Great driver, excellent comms. "
"Great journey"
"Very patient even though we (on my side) we’re late. Great driver."
"Really happy with the service provided, it was professional and really stress free! Would certainly recommend this in the future! "
"When I booked it confirmed to me that it would be meet and greet, but the driver showed me the confirmation he had, which said no meet and greet. Need to sort your system out."
"Excellent driver-went above and beyond to get us to our location "
"The driver was very pleasant and professional"
"Excellent service "
"1. There was only one option to pay, ie by credit or debit card. In spite of the online statement that the driver could be paid in cash, this was not provided as an option and advance payment was the only possibility. 2. The phone number provided in the emailed receipt for changing or cancelling the booking only gave access to a recorded message or chatbot. There was an option to leave a message but I was cut off after the second word. 3. I cancelled the booking by email giving four hours notice but had to ring customer 'services' (I use the word very loosely) the next day to request a refund of the 71.50 pounds I had paid. This request was refused. I would never, ever, ever use this taxi service again. "
"Very good service. Easy to book and on time with great communication. "
"Driver was early and drove well. A pleasant experience overall. Thanks"
"A smooth journey, economical and making good time. Mohammed dealt with some heavy traffic efficiently and effectively, overall a good travel experience."
"Great"
"The Driver was a very nice bloke, he was very welcoming to us. "
"Excellent service - faultless. Will definitely be using again."
"Excellent "
"Excellent service from our driver when our return flight was cancelled and we had to book an early return. Very good communication from him and would not hesitate to reuse his services again. Top marks. "
"Driver Arrived early and was very professional and friendly! "
"-"
"Very good aervixe"
"nothing was wrong it was a minivan and that is fine"
"Great service!"
"-"
"All good - Will definitely use the service again"
"Driver was prompt to pick up bride and groom. He was really friendly and got them to venue in good time. We booked return journey, again really prompt and patient while waiting as 15 mins late leaving venue. No problem at all."
"Super service. Will be using again and again"
"Excellent "
"excellent service - beyond the call of duty"
"A smooth, efficient journey, despite a heavy rain shower. Overall an excellent transport experience."
"Excellent "
"Great driver, clean car and interesting conversation.."
"I booked a 12 seater executive minibus for my son’s birthday party. It was to transport children from a sports party to home. I called the taxi firm the day before the party just to check all the details. Everything confirmed. The day of the party 1 day later and a 7 seater arrives! Ruined the party and no reasonable explanation given. Will never use Taxicode to book for any event again. "
"I booked a 12 seater executive minibus for my son’s birthday party. It was to transport children from a sports party to home. I called the taxi firm the day before the party just to check all the details. Everything confirmed. The day of the party 1 day later and a 7 seater arrives! Ruined the party and no reasonable explanation given. Will never use Taxicode to book for any event again. "
"A smooth, seamless transport experience, Omar is an excellent driver and the journey was accomplished without any drama."
"None"
"If I could give more than 5 stars I would!! Honestly amazing service from my driver. My flight was delayed by over an hour. I was really worried that someone wouldn’t have waited. However, my driver was in contact, he phoned and told me he was waiting and told me where he would pick me up. He was extremely helpful and friendly. Would 100% use this service again! What a great first experience!"
"Nice smooth ride. Friendly driver"
"Excellent driver on time and drive great. "
"What more can i say. He ticket in all the boxes. Only thing I could wish for is that all taxis were driven by non fossil fuels. "
"Great service - thank you"
"Many thanks"
"Really goof"
"Driver was fantastic, He is really calm and composure. He is great assettes to the company. He knows his limit well, he was on time very informative. what else would recommend him anywhere anytime."
"Professionally efficient - Thank you "
"The driver was over 25 minutes late and we had to use another service to get home to our young kids"
"The driver was over 25 minutes late and we had to use another service to get home to our young kids"
"I would have hoped that he would be a couple of minutes early rather than 5 or so minutes late (as I get nervous when it’s an airport journey). He did text but unfortunately I didn’t receive it until later. "
"Excellent service. Will use again"
"Collected on time. Delivered on time. No fuss. Excellent"
"Amazing experience!"
"Sonya was held up in customs for an hour and a half (pretty standard for incoming from the UK). The driver did not wait nor contact Sonya and she had to find another cab when she eventually got through security as this pre-booked and pre-paid taxi wasn't available anymore."
"The taxi service itself was good the rate was not. I was quoted a price to go to Luton, which was incorrect. After correcting this the price dropped by £18. Give the change in distance I feel I was badly overcharged."
"Ontime. Helped with my heavy suitcase. Chatted & was pleasant company"
"Punctual driver and stress-free trip to the airport."
"Very great service "
"Great!"
"nice , smooth journey to airport"
"Driver very courteous, car in good condition, drive comfortable. Thank you."
"Very professional "
"Smooth process and journey. "
"great service, little anxious wait to get the confirmed allocated driver as I've had bad experience with similar booking elsewhere. However, true to their word a drive was allocated in good time and pick was effecient and at the right location. great service, will use again "
"Nice journey"
"Driver not at airport on arrival 2130. I thought he would have kept eye on arrivals. Finally contacted me. Arranged to meet level 1. Once met driver and car was superb. Route home was a little strange but made better due to conversations in cab. Excellent ride home. All good."
"A very smooth journey"
"On time, polite, comfortable car. Would definitely use again. "
"Lovely driver"
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